Payment Options  – We gladly accept Visa, MasterCard, American Express & Discover. We do not pay shipping costs on any credit card orders.

Electronic Checks – A $4.00 processing fee will be added for this type of payment. The website will automatically add this to your total when processing the sale. To avoid this charge, you can put the order on a credit/debit card or mail the check for the order. (If you choose to mail the payment, printing will not begin until the check is received in our office.)

Rush Charge – For your convenience, we offer a $25.00 RUSH Charge on exact repeat orders. Your order will ship in 3 business days (Monday through Friday). Remember to ADD Shipping Time to receive your order. This is for Exact Repeat Orders! No changes can be made.

Returned Check Charge – $35.00

Proof Time and Responsibility – Proofs will be sent for all new items or any typesetting changes on existing items within 1 – 2 business days on standard catalog products. Allow 3 – 4 business days on custom products. Standard production time after proof is approved is 5 working days. The day we receive approval does not apply toward this time period. If you hold proof, production and shipping will be delayed. We will not print without proof approval. Once you proofread and approve typesetting, CROWNMAX is not responsible for any errors, misprints, or typos.

Cancellation – There will be no cancellation charges if the order is canceled before the artwork/typesetting is started. If the order is canceled, there is a minimum $15.00 typesetting charge on each item after the artwork/typesetting has begun and/or you have received proof, whether it has been approved or not. An order cannot be canceled if it has entered production. Normal production time, including typesetting and proofreading, is 7 business days. Exceptions to this time are Custom orders, Doorknob billing envelopes, fly swatters & magnets.

Warranty – CROWNMAX guarantees the replacement or repair of all of its products if they are defective when delivered to the customer. Any liability in all events is limited to and shall not exceed the purchase price paid.

Returns – Non-printed merchandise ordered incorrectly will be accepted for credit, provided it is returned within 30 days, freight prepaid, undamaged, unopened original packaging, and in saleable condition. All returns will be subject to a 15% restocking fee. Prior authorization is required for merchandise returns for any reason.

TOTAL PROCESSING TIME – Stock Forms & Products – 24 Hours (Excluding Weekends & Holidays). Imprinted Products – 7 Business Days. RUSH Imprinted Orders – 3 Business days (See Rush Charges) Fly Swatters & Magnets, Promotional Items – Up to 3 weeks. You will be advised at the time of order.

Damaged Shipments – Upon receipt of shipment, please inspect for external damage to goods. Damage is the carrier’s responsibility. All original packaging must be kept for possible UPS inspection to file a claim. Without the packaging, we will be unable to replace your order. Call CROWNMAX to report any damages or lost shipments.

Trademarks – The logo trademarks are the property of the respective companies shown.

Crownmax may use your printed products’ images on our website, catalogs, emails & mailings.